INTERNATIONAL SHIPPING
We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.
All orders ship within 1-2 business days of purchase, depending on the shipping method.
Order cut-off time : 3 P.M. EST
SHIPPING TIME:
- USA: 3 – 9 days
- Canada: 3-7 days
- United Kingdom: 2-6 days
- Australia and New Zealand: 3 – 6 days
- Europe: 4 – 7 days
- Rest of the world: 4 – 10 days
If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED:
If a package is marked as “Delivered” by the shipping carrier to the correct address provided at checkout but you have not received it, please contact the carrier directly to request an investigation and obtain an official affidavit confirming the package was lost, stolen, or undelivered. Once we receive this documentation, we will work with you to arrange a replacement shipment.
This is left to the discretion tonysmile.com, however in this specific scenario we cannot issue a refund.
Please contact us ASAP, so we can help at support@tonysmile.com. Each case is different, so be sure to include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE:
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We deserve the right to abandon the package(s) and will not be responsible for any refund.